You may ask for the status of your order via live chat on the homepage, via Facebook message or via email - firstname.lastname@example.org. Our average response time is 3 hours on working days from 10AM to 6PM.
Please take note that our products are particularly made-to-order just for you. Production and shipping lead time nationwide is 6 to 10 working days. This does not include weekends and holidays. For more information about shipping and delivery, please go here.
After paying for your order, you will receive SMS updates about its current status from production to delivery. If your order is sent via a third party courier, you will receive the tracking number on or before the 6th working day after payment validation.